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when you buy a (literally) damaged font

Hello,

I bought an OpenType font that doesn't work – Indesign doesn't recognize it and the other programs don't show the OpenType features that are supposed to be included.

The seller was Fontshop, I asked for help there but nobody answered.

Does anybody know how a font buyer can protect himself from non-working fonts? Is there any list of trustable sites that sell fonts and support their clients?

thank you
Mila

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