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Problems with Unit in Indesign CS2

sboon
7.Feb.2008 1.25am
sboon's picture

Hi, I’m new here and i’ve got a problem I hope you can help me with.
I’m running Indesign CS2 on my mac and were using Smartconnection to communicate our layouts with our clients.
Recently the font Unit is giving us some headache.
We’re using linotype fontexplorer X for fontmanagement.
I’ve been using Unit for this specific client in this configuration for quite some time now. This morning when opening a file in it’s final stage of development Unit regular was reported missing while it was active in Fontexplorer.
So I cleaned out fontexplorer completely and removed al trace of the fonts on my local disc. Then I restart the machine and copied the fonts from the server and installed the fonts into fontexplorer again. This time Unit medium, bold and black didn’t show.
Did the thing a few times and every time different styles of Unit went missing.

Please help Deadline is closing in and we need every workstation available to complete this issue.

Thanks, Steven

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mili
7.Feb.2008 3.26am
mili's picture

Have you tried if the font works in a completely new InDesign document or in another application? Maybe the document you’re working on is somehow corrupted.


Christoph
7.Feb.2008 3.30am
Christoph's picture

Also be sure to clean the font caches via FontExplorer.


bert_vanderveen
7.Feb.2008 4.03am
bert_vanderveen's picture

If you are on OS X 10.5 (Leopard) cleaning the fontcaches with FEX porbably won’t clear all of them and the problem may persist.
A utility like Onyx or Cocktail may be better in this case. Or do it by hand (instructions can be Googled I guess).

BTW To make sure that the problem lies in this area you could try this: define a new user account and log in to that. Test the behaviour of ID and the problematic font(s). If everything is ok you could either troubleshoot the userlibrary in the original account or migrate everything that you need over to the new one and delete the old one.

. . .
Bert Vanderveen BNO


emenninga
7.Feb.2008 9.22am
emenninga's picture

This suggestion may require you to clean your Apple caches out first, but I generally don’t install fonts in any of the system folders on the mac — instead you can put them in the InDesign fonts folder or in the library/application support/adobe/fonts folder. This only works if you are working solely with InDesign or Adobe products