when you buy a (literally) damaged font

mila's picture

Hello,

I bought an OpenType font that doesn't work – Indesign doesn't recognize it and the other programs don't show the OpenType features that are supposed to be included.

The seller was Fontshop, I asked for help there but nobody answered.

Does anybody know how a font buyer can protect himself from non-working fonts? Is there any list of trustable sites that sell fonts and support their clients?

thank you
Mila

Comments

Miss Tiffany's picture

Hi Mila, having licensed from FS many times and knowing some of the staff I have to guess that there has been a hiccup. Or at least I hope so. I've emailed Stephen Coles, Type Director at FS, to get him here ASAP.

Stephen Coles's picture

Mila - FontShop normally answers very promptly on business days. Unfortunately, the American office isn't open today because it's a holiday. Feel free to contact me at coles@fontshop.com and I'll see what I can do. Short of that, our expert tech folks will get back to you first thing tomorrow morning.

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