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Fontmarketplace; anybody home?
Posted by Queneau in
19 Jun 2012 — 4:56am
19 Jun 2012 — 4:56am
Hi,
I have been trying to contact people from fontmarketplace, which used to sell fonts on its website, but now is just another shopfront for fonts.com. I bought some fonts there in the past, which I want to re-download, but this does not work, somehow. I tried to get support, but I have not gotten any reaction. Do you know anything about this?
thanks
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20 Jun 2012 — 6:29am
Hi Queneau, sorry you've had a problem downloading a font you purchased, or getting a timely response from our customer service team. Both are unusual... anyway you should be able to sign in to your account and download any items you previously purchased (even though we are no longer doing commerce directly from FontMarketplace anymore). If you have any questions please feel free to email me directly: Bill (at) Fonts.com.
Thanks,
Bill Davis
20 Jun 2012 — 8:54am
I contacted you via Email, Bill
20 Jun 2012 — 9:44am
Again, our apologies - we have discovered an issue with the customer support emails on our FontMarketplace site and are working to correct this.
Thanks again for contacting me directly - I am glad we were able to promptly resolve the issue for you once we became aware of it!
Cheers,
Bill