font problems

Font Isn't Printing from InDesign 5.5 and Not Showing Up in Word


I've received an issue from a customer who purchased my font and is having trouble with it in InDesign 5.5 and Word. I've never come across this issue before with any other user and I have successfully used it in but programs so I'm not quite sure how to fix the problem on my end. Here is the message I received from them:

I received the attached error message when trying to use the font in Microsoft Word. When I validate the font in Font Book, it says the font is safe to use. When I tried printing an InDesign document with the font, it would not print. PDF's of the document will not print either. I did not receive an error message, but my colleague received the error message in Indesign 5.5:

ERROR: rangecheck